Bush Hill Bowls Website Terms and Conditions of Sale

The following terms and conditions apply to all transactions on www.bushhillbowls.co.uk and by placing an order here you accept them. Please do read them and if you feel the need print them for your reference. These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. We have the right to refuse at our discretion to supply any goods ordered by you.

Description of Goods/Warranty and Liability

All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the suitability of the Goods for the Customer’s purpose.


In the event that a product is listed at an incorrect price due to a typographical error, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

Product Images / Specifications

All images and specifications are as supplied by the manufacturers who supply us. We accept no responsibility for incorrect images/information, but we will do our best to clarify with the manufacturers any issues that you wish to bring to our attention.

Availability of Goods

All products are subject to stock availability and may be withdrawn at any time. Our policy is to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product within a reasonable time scale we will arrange for the order to be cancelled.


Whilst every reasonable effort shall be made to observe any specified delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any specified delivery date. Delivery of the goods shall be made to the Customers address or specified third party address and the Customer shall make all necessary arrangements to take delivery of the goods whenever they are tendered for delivery.


Payments by Credit and Debit Cards

We accept most major credit and debit cards via Paypal. We are unable to accept cards that are due to expire within the next 5 days.

On the order you must provide us with the exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received. It is only when we have dispatched the goods to you that we have a binding contract and it is only at this point that the items will be charged to your credit/debit card.

Payment by cheque

As we only despatch order on receipt of cleared funds, please allow 10 days for your cheque to clear prior to delivery. Cheques should be made payable to SpectraSoft Ltd and sent to SpectraSoft Ltd, 11 Genotin Terrace, Enfield EN1 2AF.

Delivery Charges

All orders to the UK mainland, Scottish Highlands, Northern Ireland and the Channel Islands will be charged at a flat rate delivery charge of £5.00 per order or less where advertised. We do not ship outside the United Kingdom.

Time Limitations for Notification of Claims

Damaged in Transit

As some damage cannot always be identified on delivery, the Customer must sign the drivers manifest as unchecked. Should any damage be identified on opening the package, please let us know within 48 hours. Do not discard any of the packaging, as this will be required by us so we can make our own claim against the carrier’s insurance policy. We will not accept any claim for damage if we are not informed within 48 hours.


It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us immediately or in any event within 48 hours of delivery via email, telephone or fax.

Incorrect Goods

Please let us know by email to sales@bushhillbowls.co.uk of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered the Customer must not open the packaging or use the item and we will check our website ordering system to determine if what has been delivered is what was ordered.


We only accept liability for goods lost in transit if we are notified via email or telephone within 5 days of the date the order is placed.

Product Guarantees

All products except bowls come with a 12-month manufacturers warranty. Bowls are supplied with a manufacturer’s warranty of 10 years (Almark, Aero, Drakes Pride and Henselite) or 15 years (Taylor). In the event of any claim regarding clothing, shoes, or accessories all enquiries should be directed to Bush Hill Bowls. Claims for bowls should be directed to the respective manufacturer. This does not affect your statutory rights.

Cancellation of Orders

Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our stores. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued.

Items no longer required (Not applicable for Faulty Goods)

If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a full refund provided it is in pristine condition in its original box and packaging.

The Customer will be responsible for the safe return of the goods using adequate packaging. Goods must be returned as new or in the same condition that they were received. There should be no damage, all parts, items should be returned, and all packaging must be included. The Customer cannot return items that are not under the cover of a Returns Authorisation number (RA). The RA is obtained by contacting us direct by email or telephone and must be clearly marked on the outside of the packaging. Any item returned not under the cover of an RA number may be rejected and returned to you.

Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to be returned to us with no internal or external damage. Items that are not securely wrapped when received will be returned in the same manner.

We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.

We reserve the right to reject any item(s) that do not meet the criteria laid out above.

Faulty Goods

If you consider your purchase to be faulty please notify us via email, telephone or fax immediately or in any event within 48 hours of delivery. We will provide you with a Returns Authorisation number (RA) and this must be clearly marked on the outside of the packaging when returning goods. Please return faulty goods within 7 days using the packaging provided.

Genuinely faulty goods will be refunded in full along with postage. Alternatively a free replacement would be supplied if preferred.

A restocking fee of up to 10% is charged on alleged faulty goods which prove to be sound. It is therefore imperative that you have made contact with us first as the restocking fee is non-negotiable. In all instances when contacting us you must retain the reference code that you are given.


If for any reason you are issued with a refund, please note the following,

All refunds will be issued to the same payment method as on the original order

A refund will usually reach your credit card account within 4 working days after being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.


Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages or loss.

Force Majeure

We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

No Waiver

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.


In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

These Terms and Condition shall be construed in accordance with English Law.